I have found the program I want to register for, but when I try to create my username and password, I keep getting "We could not locate your account based on the information provided. Please try again, or go to the Contact Us section of the website. If you are not a member, JOIN US NOW!"

To register online, you need your Member ID or last name, your birth date and zip code. These must match what we currently have on file. If your information has changed, you will need to contact the front desk of your local YMCA to update your information in order to use online registration. If you are not a member of the YMCA of South Hampton Roads, contact your local YMCA or join the YMCA online.

I can log onto online registration, but when my family member names appear on the screen, the person I want to register does not appear.

To register for a program online, you must be a member of the YMCA of South Hampton Roads. This includes family members. If the person you wish to register is not present on your membership account, they will not be present on your family member listing during online registration. Please contact your local YMCA to update your information.

Why can't I locate the program I want to register for?

Programs are only available for registration during a specific time period. If you cannot find the program you are looking for, it may not be available for registration yet, or the registration deadline may have expired. Not all programs are currently available for online registration. Please contact your local YMCA if you wish to register by phone. Member Services will be happy to help you!

I was in the process of purchasing my classes through online registration and I lost my internet connection, the page timed out or my receipt never appeared. Did I get charged? Am I on the roster?

When errors like this occur, predicting exactly what happened is difficult. Contact your local YMCA so they can access your account and check your status.

I signed up for a class at the wrong family center! What did I do wrong?

Each member is assigned to a "home" family center. Our online registration software automatically identifies you with your home family center. When you sign on for online registration, you must identify the YMCA family center of your choice using the drop down box.

I registered online but when I got to the YMCA, there was no record of my registration. What happened?

You must always proceed to the checkout link to complete your registration even for a program that has a $0.00 cost. The last page will be a confirmation screen so that you know you have registered. Print this registration screen and bring it with you to the class. For other programs that require payment, payment must be made in order to complete your registration. Always print out your receipt and bring it with you to your first class.

I am still having trouble with online registration; who do I contact? You should contact our software manager, Clarissa Hoagland. She will be happy to research your problem and contact you. Include a detailed account of what was happening to you during your experience along with a daytime phone number or email address.

How do I know for sure that I am on the roster for a class?

Your receipt, which you should print out each time you register and pay for a class online, is your guarantee. Bring it to your first class.

I have decided not to attend a class that I registered and paid for online; how do I cancel?

To have your registration cancelled you must contact your local YMCA. Our refund policy states that cancellations made after registration can only be refunded as a credit on your account to use at a later date.

I am unhappy with an experience I have had with a program that I registered for online. Who do I contact?

Contact the director in charge of that program at your local YMCA. If you are unhappy with your online registration experience itself, please contact the Membership Director at your local YMCA. You may also email your comments.