Frequently Asked Questions | Before & After-School Care

Frequently Asked Questions about After-School Care

Below, you'll find answers to frequently asked questions that have come up as the Y has worked to design the before and after-school child care program. If you still have questions, please contact us.

What are the qualifications for child care staff?

Our staff meet state licensing standards, are 18 years and older, have experience working with children, possess excellent character and obtain 30-40 hours of training prior to starting their role. Many of our employees are on an educational track to work with children as their career path, but a teaching license is not required.

What activities will the Y provide?

The Y will offer daily enrichment activities, including STEM, music, art, active games and more!

COVID-19 Safety

We will do everything possible to create a safe environment for the children in our programs and hope you understand that not all risks can be mitigated even with safety protocol in place. Please ensure you have a back-up plan in place for care should the Y need to temporarily close any program sites or locations to safely respond to a positive case report.  

Daily Health Screenings

Families should conduct daily home-based monitoring of symptoms before drop off/check-in and keep children home if symptomatic. Children and Staff will not be permitted if they are showing any of the following symptoms:

  • Fever (temperature of 100.4 degrees Fahrenheit or higher) 
  • Chills 
  • Shortness of breathing/difficulty breathing 
  • New cough 
  • New loss of taste or smell
Drop-Off and Pick-Up

To facilitate a safe drop-off and pick-up process: 

  • Children will be dropped off and picked up through a rides in/out system of arrival/departure to limit traffic in program space where possible (rides in/out is not available at all school sites)
  • Children will be required to use hand sanitizer upon entering the child care space.
  • Staff member will check ID 
  • If it is necessary for the parent to enter the program space, they are required to wear a CDC approved face covering and will be admitted by staff.
Bus Transportation

The YMCA of South Hampton Roads continues to evaluate the appropriateness of physical distancing on buses that impact capacity. Guidance on this is changing and suggests that children who wear masks and sit in a regularly assigned seat (with the same child each day) may sit with as many as two students per seat.  

The following protocols will be followed:

  • Face coverings are required for children AND staff at all times.
  • Children will sit in designated, assigned seat using the following tiered system:
    1. Siblings and children from the same household 
    2. Classmates
    3. Grade levels 
    4. Schools 
  • No eating or drinking will be permitted on the bus.
  • All Y buses will be disinfected with a CDC approved disinfectant after the morning and afternoon routes.
  • High-touch areas will be wiped down between routes.
  • Drivers will wear PPE only when interacting with students. PPE may be removed while driving.
  • Weather permitting, windows will be lowered for ventilation.
Face Coverings
  • For staff: Staff in child care settings are required wear face coverings when indoors, regardless of vaccination status.
  • For children: Face coverings are required for children ages 2 and older when indoors, including while on transportation, regardless of vaccination status.
  • Parents are asked to provide face coverings for their children.
  • Face coverings should be cleaned daily, following CDC guidelines.
Cleaning & Disinfecting

We have developed extensive cleaning protocols our staff will follow throughout the day.

  • Cleaning occurs before we open
  • Before and after each activity (including mealtime)
  • Extensive sanitizing/disinfecting at closing.

This protocol also meets our state licensing requirements and we are following cleaning recommendations by the CDC.

Group Size Limits & Meal Practices

The Y will follow group size limits as ordered by state guidelines, as long as social distancing of six feet can be maintained. Children will not mix groups.

Meal practices

  • Children and staff will wash their hands before entering the eating area.
  • Children and staff will go immediately to their table
  • Children will only sit at their assigned table with other children from their group 
  • At the conclusion of each meal, tables and seats will be sanitized.
  • After leaving the eating area, before going to the next activity, children and staff will wash their hands.
What if there's a positive COVID-19 case at my YMCA?

If there is a report of a positive COVID-19 case at a care location, the Y will launch our safety protocol in partnership with the state Department of Health, including:

  • Notify members and participants about the positive case report
  • Deeply clean and sanitize the location (beyond regular cleaning protocols)
  • Work with the Department of Health to determine the risk to staff, members and participants
  • With any level of exposure risk to participants, the Y will notify families with recommended actions

We will do everything possible to create a safe environment for the children in our programs and hope you understand that not all risks can be mitigated even with safety protocol in place. Please ensure you have a back-up plan in place for care should the Y need to temporarily close any program sites or locations to safely respond to a positive case report.   

Refund & Cancellations

In the event families need to cancel due to COVID-19, the Y is happy to refund any and all deposits, registration fees and weekly tuition paid.