This privacy policy will advise you about our guidelines concerning the use of your personal information, including the reasonable efforts we make to protect your personal information in accordance with these guidelines, and about what choices you have concerning our use of such information. Please read this policy carefully.

1.0    PRIVACY

We keep your private information private by:

  • Not selling your information. You have entrusted the National Council of Young Men’s Christian Associations of the United States of America and its independent and autonomous member associations (collectively “the Y”) with your personal information, and we are committed to using it wisely. The Y will not sell, share or otherwise transfer your personal information to anyone without your consent.
  • Restricting who has access to your information. The Y takes reasonable precautions to restrict access to your account and personal information only by employees or contracted partners who are authorized to have such access for business purposes. If you have any questions or concerns about our privacy policy, please contact us at webmaster@ymcashr.org or call us at (757) 624-9622.

Please refer to this policy regularly. The Y may need to change this policy from time to time to address new issues and reflect changes on our websites or within YMCA branches, camps, and program locations (collectively “YMCA location(s)”).

Scope of Privacy Policy

This policy applies to the personal information that you provide to the Y, either through our websites and mobile applications or in person at a YMCA location. This policy does not apply to your use of unaffiliated sites to which our websites link. This policy does not apply to Personal Health Information (“PHI”) collected through the YMCA Diabetes Prevention Program or any other program offered by the Y that requires the collection of PHI or other HIPAA protected information.

Collection of Personally Identifiable Information

The Y collects personally identifiable information (PII) from you when you voluntarily submit such information to us. The collection of PII may occur in person or on a website or mobile application operated, provided or otherwise controlled by the Y. This information may include your name, home address, email address, telephone number, date of birth, demographic information, sex-offender status, membership status, emergency contact information, and other information that we may need to collect in connection with certain events, including but not limited to:

  • registration for, or participation in, events, classes, camps, and other activities or programs offered by the Y;
  • participation in YMCA Nationwide Membership  
  • registration for surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other services or activities offered on our website;
  • answering your inquiries about our websites, organization, membership, or other services or activities;
  • registration as a member of the Y

Collection of Photographs

The Y may also collect your photograph, by capturing your image at a YMCA or scanning your personal identification card, for identifying you as a member, volunteer or program participant. The Y periodically takes pictures and video of YMCA members and persons participating in Y programs to use for promotional purposes and programming materials including social media and the YMCA website.

Use and Disclosure of PII

If you do provide us with PII, the Y may contact you based on the information you provide to communicate with you about YMCA activities that may be of interest to you and your family.

The Y will use its best efforts to never disclose any PII about you to any third-party for purposes unrelated to the YMCA without having received your permission except as provided for herein or otherwise as permitted or required under applicable law.

We do not rent or sell PII, including information provided about children, to third parties. The Y may share PII with trusted service providers, such as payment processors, technology partners or other providers that need access to your information to provide operational or other support services while you are a YMCA member or program participant.

We may also provide PII to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the provision of such information is required or permitted by law, such as in connection with the investigation or assertion of legal defenses, or for compliance matters.

Collection of Payment Transaction Information

When you make a payment or donation, we collect information to process the financial transaction and may use that information to contact you in the future about the Y and its programs. Your payment information is transmitted to us, using a secure Internet method that helps maintain the privacy of this information. During the time your payment information resides on our computers, it is in an encrypted format and can only be accessed by authorized personnel with a decryption key.

Collection of Non-Personally Identifiable Information

We collect non-personally identifiable information without limitation, using the following types of methodology:

  • “Cookie” technology: A cookie is an element of data that a website can send to your browser, which may then store it on your system to help enhance your experience in using our sites and to provide us with technical information about your usage.
  • IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Sites, our servers log your IP address.
  • Web beacons: A web beacon, or “clear gif,” is a small graphic image on a webpage or web-based document that a website can use to determine information about a user.

Non-personally identifiable information might include the browser you use, the type of computer you use, technical information about your means of connection to our websites (such as the operating systems and the Internet service providers utilized), and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you utilize on our websites and about the links you may select from within the sites to other areas of the World Wide Web or elsewhere online.

Although an industry-standard do-not-track (DNT) protocol has not yet been established, the Y’s information collection and disclosure practices and the choices it offers to consumers will continue to operate as described in this Policy.

Use of Non-Personally Identifiable Information

We use non-personally identifiable information for our purposes related to running YMCAs and their programs, and, in particular, to administering websites, and, in the aggregate, to determine what technologies are being used. We may also share aggregate, non-personally identifiable information with third-parties.

Collection of Sensitive Information

Where necessary, the Y may collect certain sensitive information from you, including and not limited to:

  • payment card or bank account information to process fees or donations;
  • health information in connection with various fitness programs, programs in which we are responsible for supervising children, health screenings, or other health service events that we may provide from time to time.

Access to sensitive information is restricted to those individuals who have a legitimate need for access. We will not use or disclose your information to third parties unless such disclosure is necessary to accomplish the purpose for which the information is collected.

Privacy of Children

We are mindful that young people need special safeguards and privacy protection. We realize that they may not understand all the provisions of our policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents or legal guardians to participate in their children’s exploration of the Internet and any online services and to teach their children about protecting their personal information while online.

If we ask for PII from a user that identifies themselves as being under 13 years of age, we will make a reasonable attempt to take additional steps to protect the privacy of such information.

Links to Other Sites

Users may find other content on our websites that link to the sites and services of other third parties. We do not control the content or links appearing on these sites. Third-party sites or services, including their content and links, may be constantly changing and may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.


If you opt-in to receive information from us, you can change your mind later. If at any time you would like to stop receiving such information, you may change your options by contacting webmaster@ymcashr.org or 757-624-9622.

Personal Data Access and Accuracy

You may contact the Y with inquiries or complaints regarding the use of information about you. We will use reasonable efforts to grant reasonable requests to access data about the requester. We will also make reasonable requests to correct any incorrect or misleading data about the requester.


YMCAs take appropriate administrative, technical, and physical measures to safeguard against unauthorized processing of personal information, and against the accidental loss of, or damage to, personal data. However, the Y cannot provide an absolute guarantee of the security of any of our websites or any other site on the Internet.

Consent to Transfer

YMCA websites are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to the Y will be transferred to the United States. By using YMCA websites, participating in any YMCA services, and/or providing us with your information, you consent to this transfer.

California Privacy Rights

The California “Shine the Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct-marketing purposes in the preceding calendar year. The Y does not distribute your personal information to outside parties for their direct marketing without your consent.

Updating Your Personal Information

You can update your personal information by emailing us at webmaster@ymcashr.org, calling us at 757-624-9622, updating online directly through your YMCA account login, or via a written request mailed directly to your local YMCA location. Please do not send Social Security numbers or other sensitive information to us via unencrypted email.


How to Participate

When you join the Y and provide your phone number, you will be asked by our member services team if you wish to receive text messages from the Y, and will have the option to opt in or out of messages. You may also opt in to specific topics by texting that topic's keyword to 1-833-222-2118:

  • YMCAALERT: for weather alerts and service interruptions
  • GIVE: to make a charitable donation to the Y
  • 24HOUR: to report an issue with using 24-hour access
  • WORK: for employment opportunities

Cost to Participate

Although the YMCA’s Mobile Programs are complimentary and require no purchase or fee for participation, message and data rates may apply. Check your mobile plan for more details. Subscribers will receive up to the specified number of alerts per program, each month.


You can contact us at 757-624-9622 or at any time, from your mobile phone, send a text message with the word "HELP" to 1-833-222-2118. We can answer any questions you have about the program.

To Stop the Programs

To stop messages coming to your phone, you can opt out of the program via SMS. To stop our text alerts, just send a text that says "STOP" to the short code 1-833-222-2118. You'll receive a one-time cancel confirmation text message. And after that, you will not receive any future messages.

Find Your Carrier. The Y’s Mobile Program is compatible with Cincinnati Bell, Sprint Cricket (Leap Wireless), United States Cellular Corp, Verizon, T-Mobile, Alltel-Allied, AT&T, C Spire Wireless (aka Cellular South), IWireless, Metro PCS (including subsidiary PTA-FLA), Virgin Mobile, Boost Mobile, Union Telephone, nTelos, TracFone (AT&T), West Central Wireless, Bluegrass Cellular, Carolina West Wireless, Rural Independent Network Alliance (RINA), East Kentucky Network (Appalachian Wireless), Illinois Valley Cellular, Inland Cellular, Nex Tech Communications, Pine Cellular, DTC Wireless, Boost-CDMA, CellCom, Immix, ECIT, Alaska Communications Systems (ACS), United Wireless, GCI Communications, Thumb Cellular, Cross Wireless, Chat Mobility, Northwest Missouri Cellular, Pioneer Cellular, Panhandle Wireless, Element Mobile, Golden State Cellular, Viaero Wireless, Plateau Wireless, MTPCS, Cellular One (Cellone Nation), Cleartalk (Flat Wireless), Epic Touch, Mosaic Telecom, Mobi, PCS, Peoples Wireless, Duet IP (Max. Wireless/Wireless Comm. Venture), Chariton Valley Cellular, SouthernLINC, MobileNation/SI Wireless, MTA Wireless/Matanuska, Kenai SRT Communications, MetroPCS/T-Mobile, US Aio Wireless, Sagebrush Cellular, and Google Voice. To participate, the recipient's phone needs to be text messaging-enabled. We try to make it so everyone can participate but depending on your carrier, plan, and phone we can't guarantee it will work for you.

Terms and Conditions

By participating in YMCA’s Mobile Program, you are agreeing to the terms and conditions presented here.